Front Desk Receptionist (Pediatrics)

Department: Clinic Operations

Employment Type: Full Time

Location: 328 S. First St. #F Alhambra, CA 91801

Reporting To: Lina Iniguez

Compensation: $22.00 - $24.00 / hour

Description

Greet people entering the office, answering questions, providing directions and instructions on the check-in procedure Manage a multiple-line phone system by addressing caller concerns, routing callers to the appropriate extensions, and leaving messages for the healthcare providers Provide basic and accurate information in-person and via telephone/email Maintain the reception area, keeping it clean and free of clutter. Handle filing and data entry as requested Maintain office security by following safety procedures and controlling access via the reception desk Must be detail oriented and possess strong organizational skills in a fast-pace environment Good verbal and written communication skills Be able to prioritize workload while remaining flexible May be required to work overtime to meet tight deadlines Highly motivated and able to work with multiple teams simultaneously Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls Perform other clerical duties such as filing, photocopying, transcribing and faxing Other duties as required

What You'll Do

Greet and check in pediatric patients and their families in a professional, courteous, and friendly manner
Schedule, reschedule, and confirm patient appointments
Answer and route incoming telephone calls and respond to patient inquiries
Verify patient demographics, insurance eligibility, and obtain required documentation
Collect copayments, deductibles, and other patient payments as applicable
Maintain accurate patient records and medical files within the electronic health record (EHR) system
Manage patient check-in and check-out processes efficiently while ensuring a positive patient experience
Coordinate with providers, medical assistants, and clinical staff to support daily clinic operations
Maintain confidentiality and safeguard patient information in accordance with HIPAA regulations
Demonstrate strong organizational skills and attention to detail in a fast-paced environment
Communicate effectively with patients, families, providers, and staff
Be able to prioritize workload while remaining flexible and adaptable to changing clinic needs

Qualifications

At least one (1) year of experience working as a Front Desk Receptionist, Medical Receptionist, Patient Services Representative, or in a healthcare customer service role
High school diploma or GED
Experience with appointment scheduling, patient registration, and insurance verification
Basic computer proficiency and experience using electronic medical records (EMR/EHR) systems
(Preferred) Fluent in Spanish, Mandarin, and/or Cantonese

Ability to maintain confidentiality in accordance with HIPAA requirements
Demonstration of mature judgment and professionalism
Attention to detail, strong organizational skills, and reliability
Ability to communicate clearly and effectively in a courteous and friendly manner
Strong customer service skills with a patient-centered approach
Ability to work collaboratively in a team-oriented environment

Environmental Job Requirements and Working Conditions

Our organization follows an in-person work structure where the expectation is to work onsite on a daily basis. The office location is 328 S. First St. #F Alhambra, CA 91801
The total pay range for this role is: $22 - $24 per hour. This salary range represents our national target range for this role

Astrana Health, Inc.

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