Position Purpose:Under the direction of the Assistant Program Director, the Front Desk Receptionist manages the front lobby desk, serving as the welcoming face and first point of contact for JWCH - LA General Recuperative Care Center. This role includes screening and directing visitors, efficiently handling incoming phone calls, and monitoring both interior and exterior program areas. The receptionist provides seamless support to the LAG (General Medical Center) Supportive Housing Services Program.

Program Population:The LAG RCC Program is an interim housing program that supports homeless individuals on their recovery journey and enhance their social skills and Activities of Daily Living (ADL), with a focus on securing stable housing opportunities. Some individuals may experience mental health and substance abuse issues, which can occasionally result in behaviors such as yelling, using strong language, and displaying anger outbursts. The core responsibility of each staff member at the LAG RCC Program is to support clients in overcoming obstacles and improving their coping mechanisms.

Principal Responsibilities:

Greet and engage visitors warmly and professionally, exemplifying the welcoming face of the Cecil Hotel-Safe Landing site.
Skillfully guide and direct individuals entering the front reception lobby to their intended destinations.
Enforce boundaries tactfully and assertively, ensuring appropriate behavior and access while maintaining a consistently friendly demeanor.
Vigilantly observe and assess behavior in the front reception area, promptly reporting any suspicious or inappropriate conduct to Sheriff security.
Handle incoming calls with a positive and respectful manner that reflects positively on the program.
Accurately record messages and disseminate important general information to inquiries.
Log building status updates, promptly communicating with designated personnel including DHS facilities contact and Program Manager.
Regularly conduct hallway and exterior building checks, meticulously logging findings.
Utilize security cameras and adhere to established safety and security protocols to ensure a secure environment.
Maintain comprehensive monthly safety and required program reports and logs.
Share patient information exclusively with authorized personnel directly involved in patient care.
Safeguard all documents containing patient identifiers with utmost confidentiality.
Proactively identify potential safety concerns and promptly report them to your supervisor.
Engage in assigned staff, quality improvement, and in-service training meetings as required.
Contribute to safety programs, potentially serving on emergency response teams.
Demonstrate courtesy, compassion, and mutual respect in all interactions.
Participate in JWCH’s customer service training called AIDET on an annual basis.
1. Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions.
2. Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes.
Perform additional administrative tasks as delegated.

Requirements:

Possession of a high school diploma or equivalent qualification.
Completion of post-secondary coursework in fields such as human services, human behavior, or assertive communication is advantageous.
A minimum of 2 years' prior experience in roles involving reception or visitor monitoring within public settings.
Proficiency in working with diverse socio-economic, ethnic, and cultural backgrounds among clients, patients, and staff.
Proficiency in word processing (specifically Microsoft Word) and spreadsheet applications.
Currently holding a valid California Driver's License.
Demonstrating clear and articulate verbal communication skills.

Disclaimer: Salary offered will be based on the candidate’s relevant experience, qualifications, and in accordance with applicable laws and internal pay equity policies.

*All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated and boosted against COVID-19.

Employee Benefits:

At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:

Medical, Dental, Vision
Monthly employer-sponsored allowance for assistance with health premiums.
Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
Paid time off (vacation, sick leave) and 13 paid holidays.
401(k) Safe Harbor Profit Sharing plan.
Mileage reimbursement.
Short- and long-term disability plans (LTD/STD).
Life insurance policy & AD&D, and more!

Become part of a team where your work matters. Apply today and help us change lives, one patient/client at a time.

JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.

JWCH Institute

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Receptionist-LAG RCC