Description

Job Summary

Medical Receptionists are the first contact all patients will interact with will be with the Medical Receptionist. You must treat people with respect and compassion. You are expected to be friendly and helpful and always remember that we deal with patients and they are our customers. It is important to remember that many of these people are sick and/or seeking help. It is your job to ensure their journey to LA CENTA is comfortable and convenient and provides a great first impression.

Job Duties and Responsibilities

Welcomes and greets patients and visitors, in person or on the telephone; answering or
referring inquiries.
Verifies insurance/eligibility information and ensures appropriate forms are signed and
dated.
Verifies patient demographics and insurance information when scheduling appointments.
Optimizes patients' satisfaction, physician time, and treatment room utilization by
notifying back office staff when patients have arrived (if applicable).
Prepares lab requisition forms as requested by physicians (if applicable).
Scans Radiology and Lab requisitions to patient files (if applicable).
Records outcome of reminder calls made to patients scheduled for procedures, Radiology,
Labs and in-office appointments in AdvancedMD
Keeps patient appointments on schedule by reviewing service delivery compared to
schedule; and notifying Manager/Supervisor of service delays.
Comforts patients by anticipating patients' anxieties; answering patients' questions;
maintaining the reception area (if applicable).
Ensures availability of treatment information by filing and retrieving patient records.
Maintains patient accounts by obtaining, recording, and updating personal and financial
information.
Helps patients in distress by responding to emergencies.
Protects patients' rights by maintaining confidentiality of personal and financial
information.
Maintains operations by following policies and procedures; reporting needed changes.
Contributes to team effort by accomplishing related results as needed.
Assist in the creation of new patient welcome packets.
Consistently exhibits behavior and communication skills that demonstrate LA CENTA
commitment to superior customer service, including quality, care and concern with each
internal and external customer.
Demonstrates knowledge of the complete operation of switchboards and follows opening
and closing switchboard procedures according to site-specific policies (if applicable).
Handles all phases of telephone communications, including scheduling in-office
appointments, allergy testing and obtains test authorizations.
Routes all calls to appropriate departments and takes accurate and neat messages and
forwards them in a timely manner.
Handles all emergency calls appropriately according to site-specific policies.
Maintains accurate directories of providers’ phone numbers.
Maintains accurate daily schedule and communicates as appropriate.
Maintains awareness of duties of each department in order to process calls efficiently.
Acts as translator as needed with patients and as requested by physicians (if applicable).
Assists with entering information into the EMR system.
Requests patient records as needed for physicians (if applicable).
Inform physicians when consults are requested.
Reports urgently needed switchboard equipment repairs to Supervisor/Manager.
Uses, protects, and discloses patients’ protected health information according to HIPPA
guidelines.
Adheres to safety policies and procedures at all times.
Practice discretion about internal clinical policies and procedures when speaking to
patients.
Perform other duties as assigned.

Compensation

$19 per hour

Requirements

Qualifications and Experience

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements listed below are reflective of the knowledge, skill, and/or ability

required.

HS Diploma/ GED Required
1-2 years operator PBX/switchboard experience
At least 1 year of front desk/ patient experience in a medical setting
Bilingual - Fluent in English & Spanish preferred
Ear Nose Throat & Allergy specialty clinic experience preferred
General knowledge of HIPAA and CPT codes
Must have reliable transportation and be able to travel within our various Los Angeles based clinics as needed
Excellent communication skills with patients, physicians, and staff
Excellent organizational, interpersonal and decision-making skills
Ability to work in a relatively unsupervised environment with a high degree of accuracy
Computer literate and ability to type at least 40 wpm.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:

Sit for long periods at a time
Use hands and fingers in repetitive motions, daily
Ability to lift, push, pull up to 20 lbs. periodically
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function

Los Angeles Center for Ear, Nose, Throat and Allergy

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