Becoming a Team Member:

Our Front Desk Receptionists are very passionate about the beauty industry as passion is contagious! We strive to make our clients look good and feel good about themselves, as well as feel welcomed and appreciated when in our offices. This wouldn't be possible without our amazing Front Desk Staff. If Beauty and Customer Relations are your passion, then this will be a great fit!

Responsibilities

Client Experience & Front Desk Operations
Warmly greet every client entering and exiting the clinic
Manage check-in, check-out, and payment processes
Provide accurate information about treatments, packages, retail, and promotions
Address client questions professionally and courteously
Maintain confidentiality and uphold SEV service standards

Sales & Service Promotion

Actively promote services, memberships, and retail products
Identify client needs and recommend appropriate treatments or upgrades
Support clinic sales goals through product knowledge and engagement
Maintain up-to-date familiarity with pricing and promotions

Scheduling & Administrative Support

Accurately book, modify, and cancel appointments
Answer phone calls with elevated phone etiquette
Respond to emails and voicemails promptly
Utilize booking and client-management systems efficiently
Support scheduling flow and operational updates

Office & Treatment Room Support

Open and close clinic per Standard Operating Procedures
Maintain a clean, stocked, organized front desk and lobby
Assist with transitional cleaning of treatment rooms as needed
Monitor inventory and notify management when supplies run low

Training & Team Support

Participate in required service and sales training
Model SEV service standards and professionalism
Support onboarding of new team members
Contribute positively to team culture

Skills & Qualifications:

Previous experience in a receptionist or customer service role is preferred.
Strong sales skills with a proven track record of meeting or exceeding targets.
Excellent communication and interpersonal skills.
Ability to multitask and manage time effectively in a fast-paced environment.
Proficiency in Zenoti scheduling software is preferred.
A positive attitude and a passion for the beauty and wellness industry.
Comfortable using computer systems and booking platforms
Reliable, punctual, and consistent attendance
Ability to work independently
Weekend availability required

Working Conditions:

Fast-paced, client-facing environment
Standing for extended periods
Frequent interaction with clients and team members
Exposure to office equipment and cleaning supplies

Scheduling Requirements:

Must be available to work up to 4 days per week including weekends
Must be available to work from 9:30am-7:30pm each day.

Perks & Benefits:

Position pays a competitive hourly rate + Commission Sales
Sick Pay
Medical, Dental & Vision Insurance (Full-Time Employees)
401(k) Plan – Eligible Immediately
Employer-Paid Life Insurance
Employee Assistance Program (EAP)
Pet Insurance & Additional Voluntary Benefits
Employee Discounts on SEV Laser Services
Supportive Leadership & Real Growth Opportunities as We Scale

SEV Laser

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