We are looking for a kind, dependable, and motivated Medical Assistant team member to join our practice. In this role, you’ll often be the first point of contact for our patients, helping create a welcoming, respectful, and efficient experience from the moment they arrive. All our MAs flex between the front and back office to support patient care and office workflow as needed.

We value compassion and professionalism equally. The ideal candidate is someone who genuinely enjoys helping people, communicates with kindness and patience, and also takes pride in being reliable, organized, and proactive in a fast-paced medical environment.

We’re looking for someone who works well with others, follows through on responsibilities, pays attention to details, is eager to continue learning and growing with our team, and has a high level of integrity.

Qualifications

High school diploma or equivalent required
Completion of an accredited Medical Assistant program preferred but not required
Customer service: 2+ years
Computer skills: 2+ years
Back-office medical assisting: 2+ years
Front Office Medical Assisting: 2+ years
Familiarity with EHR systems and Microsoft Office Suite
Strong organizational skills and attention to detail
Ability to multitask and stay organized in a busy environment

What We’re Looking For

A kind, patient, and professional demeanor
Strong work ethic and dependable attendance
Someone who takes initiative and follows through on tasks
Ability to stay calm and focused during busy days
Honest, respectful, and team-oriented communication
Willingness to learn and adapt
A team player who contributes positively to the workplace culture

Key Responsibilities

Patient Experience & Coordination

Welcome patients warmly and help them feel comfortable and cared for
Assist with check-in and check-out efficiently and professionally
Schedule and manage appointments while being mindful of patient needs and clinic flow
Answer questions clearly and respectfully
Help maintain a positive and organized front office environment

Clinical Support (Back Office Coverage)

Assist in the back office, including:
Taking vital signs
Assisting with procedures
Administering injections
Performing blood draws (if licensed), EKGs, and ear lavages
Processing labs
Approach clinical responsibilities with attentiveness and professionalism

Front Office Support

Manage phones, messages, and administrative tasks accurately and efficiently
Maintain a clean, organized, and professional workspace
Support smooth day-to-day operations by staying responsive and detail-oriented

Medical Records & Confidentiality

Accurately update patient information in the EHR system
Maintain strict patient confidentiality and HIPAA compliance
Ensure documentation and records are completed carefully and correctly

Billing & Insurance Assistance

Assist patients with insurance and billing questions in a clear and professional manner
Communicate effectively with insurance providers as needed
Ability to collect payments at time of patient visit

Scheduling & Team Coordination

Help manage 6 provider/service line schedules to support an efficient workflow and positive patient experience
Work collaboratively with the team to keep the office running smoothly, especially during busy times

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Benefits:

401(k) matching
Dental insurance
Employee discount
Free parking
Health insurance
Life insurance
Opportunities for advancement
Paid sick time
Paid time off
Vision insurance

Medical Specialty:

Internal Medicine
Primary Care

Experience:

back office: 3 years (Preferred)
Venipuncture: 3 years (Required)

Ability to Commute:

Pasadena, CA 91106 (Preferred)

Work Location: In person

Shine Health and Wellness

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