Company Introduction:

T&T Supermarkets is marking over 30 years as Canada’s favorite Asian grocery store and recently announced multiple new store locations in the United States. Our growth into the US offers great opportunities within our first US flagship store, opened in 2024 in Bellevue, Washington in the Marketplace at Factoria, spanning 76,000 sq.ft. and standing as the largest Asian specialty supermarket in Washington state.

We have established our regional office in the greater Los Angeles area to grow T&T Supermarket’s vendor base with American food suppliers.

The role

Reporting to the IT Manager – Business Engagement, the Senior Business Analyst is responsible to help implementing technology solutions in a cost-effective way by determining the requirements of a project or user request, and communicating effectively with stakeholders, facilitators and business users to obtain their endorsement. The Senior Business Analyst will then help to conduct/ steer system test and user acceptance test, support the implementation and to conduct post-implementation review.

Major Responsibilities

You Will:

To work with business users to understand their business problems and translate that knowledge into a technical solution;
Document workflows and results of business analysis in the System Requirement Specification (SRS) and obtain sign-off from business users;
Demonstrated fluency in business processes and process differentiation;
Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing process;
Prepare test plan and test cases for User Acceptance Tests and End-To-End tests and if applicable coordinate and execute the tests;
Prepare training and user manual;
Facilitate the implementation of new system / service through training sessions, demos, development of appropriate documentation, and on-site system operation support where necessary;
Conduct post-implementation review with internal and external parties to identify areas of improvement for immediate or subsequent enhancement;
Assist in the routine system audits that include data reliability and integrity check as well as security control adequacy review of major computer applications as assigned by IT management;
Manage relationships and expectations with business users by developing a communication process to keep others up-to-date on project results.
Perform other duties as assigned by the direct supervisor.

You Should Have/Be:

Bachelor’s degree or above in in Business Analysis related subjects, Computer Science, Engineering, Business Administration or Commerce is preferred
Possess 5 years or more experience in analyzing and documenting complex business processes, sound knowledge in business application system or related field, and experience in supermarket business operation is a definite advantage
Good presentation and communication skills; possess highly systematic & analytical problem-solving ability; also be able to plan, organize and document complex system design activities and to configure systems to be consistent with company policies/procedure
Service oriented with good interpersonal and customer relations skills
Demonstrate initiative, flexibility and responsiveness in completing tasks
Certification, such as Business Analysis, Project Management or other designation relating to the application of IT in business operation/management is an asset
Bilingual is an advantage
Willingness to travel as required

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Business analysis: 5 years (Required)

Language:

Chinese (Preferred)

Work Location: In person

T&T Supermarket

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