Lead Medical Assistant

West Coast Wound • Full-time • Burbank, California, United States • 2w ago

Position Summary:

The Lead Medical Assistant oversees the day-to-day clinical and operational functions of the field Medical Assistants, which aid with clinical administrative tasks for the Wound Care Programs. This role provides guidance and mentorship to a team of medical assistants, ensures regulatory and documentation compliance, and serves as the primary liaison between program staff and clinical leadership. The Lead MA functions as both a hands-on trainer and a frontline supervisor, maintaining high standards of care quality, workflow efficiency, and patient satisfaction.

Essential Duties and Responsibilities:

Oversee scheduling team to ensure proper patient follow-up
Orient and train new MAs on program-specific workflows, clinical protocols, and documentation requirements
Conduct or contribute to performance evaluations and identify continuing education needs
Coordinate staffing schedules to ensure appropriate coverage across all three programs
Serve as the first point of escalation for staff questions, patient concerns, and workflow issues
Lead regular team huddles and participate in department-level quality improvement initiatives
Maintain accurate treatment logs, measurement tracking, and prior authorization documentation
Ensure accurate and complete ICD-10 coding documentation
Communicate supply needs and operational issues to the Program Director proactively

Education & Certification

High school diploma or GED required; Associate's degree in Medical Assisting or related field preferred
Certified Medical Assistant (CMA, RMA, or equivalent) preferred
Current CPR/BLS certification preferred
Phlebotomy certification or demonstrated phlebotomy competency preferred

Experience

Minimum 3 years of clinical medical assisting experience required
Minimum 1 year of experience in wound care or a specialty clinic strongly preferred
Prior lead, charge, or supervisory experience preferred
Demonstrated ability to lead, coach, and hold peers accountable in a respectful, professional manner
Excellent organizational and multitasking skills in a high-volume clinical environment