ABOUT THE ROLE

We are a busy, high-volume vascular surgery private practice in Downey, CA seeking a motivated and experienced Medical Assistant / Surgery Scheduler to join our dedicated clinical team. This is a dual-function role designed for a professional who can seamlessly move between direct patient care and the complex administrative coordination required in specialty surgery. The ideal candidate brings strong clinical floor experience, proven surgical scheduling expertise, exceptional customer service skills, and a genuine commitment to our patient community — the majority of whom are Spanish-speaking.

Vascular and/or dialysis experience is a plus but is not required. What matters most is your ability to learn quickly, communicate clearly, and keep a high-volume practice running smoothly.

Why one combined role? In a specialty surgical practice of this size, the patient experience benefits from a single point of contact who manages both clinical encounters and care coordination. This structure reduces hand-offs, improves scheduling accuracy, and keeps continuity of care at the center of everything we do.

COMPENSATION & BENEFITS

Pay Rate: $25.00 – $35.00 per hour, depending on experience
Paid Time Off (PTO)
Medical, Dental, and/or Vision Benefits (details provided at offer)
Stable, in-office schedule — no nights or weekends

KEY RESPONSIBILITIES

Clinical & Patient Care

Room patients: collect and document vital signs, chief complaints, medication lists, and relevant history
Prepare exam rooms and ensure equipment is stocked, cleaned, and ready between patients
Assist vascular surgeon with in-office procedures as directed
Schedule, confirm, and follow up on in-office appointments with accuracy and professionalism
Provide warm, bilingual (English/Spanish) patient communication at every touchpoint
Ensure patients understand pre- and post-procedure instructions clearly

Surgical Scheduling & Hospital Coordination

Schedule surgical cases at hospitals and outpatient surgery centers, coordinating directly with hospital surgery schedulers
Liaise with OR coordinators, surgical teams, and facility staff to confirm block times, preferences, and case requirements
Maintain and track the surgical schedule, managing changes, cancellations, and urgent add-ons
Ensure all pre-operative requirements (labs, imaging, clearances) are completed and documented prior to case date
Coordinate cardiac clearances, medical clearances, and pre-op evaluations with referring providers — a plus but training provided

Dialysis & Specialty Care Coordination

Coordinate care with dialysis centers for shared vascular patients, communicating status changes, procedure dates, and follow-up needs
Communicate with referring nephrologists, cardiologists, and PCPs regarding patient care milestones
Track referrals and ensure timely follow-up for time-sensitive vascular patients

Authorizations, Eligibility & Administrative

Obtain prior authorizations for office procedures, diagnostic tests, and surgical cases
Verify patient insurance eligibility and benefits prior to appointments and procedures
Maintain accurate and timely documentation in the EHR system (EPIC preferred; training available for qualified candidates)
Manage fax queues, incoming referrals, and provider-to-provider correspondence
Communicate with insurance representatives and resolve authorization issues proactively

REQUIRED QUALIFICATIONS

Bilingual — English and Spanish (read, write, and speak fluently): REQUIRED
High school diploma or equivalent: REQUIRED
Minimum 2–3 years of experience in a medical office or clinical setting
Demonstrated experience with surgical scheduling in a hospital and/or outpatient surgery center environment
Experience liaising with hospital surgery schedulers and OR coordinators
Proficiency with insurance authorizations and eligibility verification
Skilled in patient scheduling, appointment management, and front/back office workflows
Demonstrated experience taking vital signs and rooming patients in a clinical setting
Strong customer service and communication skills — in person, by phone, and in writing
Ability to multi-task in a fast-paced, high-volume specialty practice
Professional, empathetic, and culturally competent in working with diverse patient populations

PREFERRED QUALIFICATIONS

Associate's or Bachelor's degree in Health Administration, Medical Assisting, or related field
Experience in vascular surgery, vascular access, or dialysis-related patient care
Experience coordinating with dialysis centers and nephrology teams
Familiarity with cardiac and/or medical pre-operative clearance workflows
Experience with the EPIC EHR platform
Medical Assistant certification (CMA, RMA, or equivalent)

WORK ENVIRONMENT

In-office position at our private practice in Downey, CA — remote work is not available for this role
High-volume, fast-paced vascular surgery specialty practice
Collaborative team environment with direct access to and support from the operating physician
Serves a predominantly Spanish-speaking patient population

Pay: $24.09 - $35.00 per hour

Benefits:

401(k)
Paid time off

Experience:

Surgery Scheduling: 1 year (Preferred)
Medical Assistant: 2 years (Preferred)

Work Location: In person

Mohammad Raffat Jaber MD INC

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