Patient Services Representative – Southern California Medical Center, El Monte

Southern California Medical Center (SCMC), a nonprofit healthcare provider, is seeking a dedicated and professional Patient Services Representative to join our team. At SCMC, we are committed to serving patients and our community during challenging times. We provide high-quality medical care to all patients—whether they are financing medical care, have no insurance, or are seeking affordable options they can trust. From general care to prevention and recovery, our mission is to ensure underserved communities have access to the best possible healthcare.

In this role, you will be an essential point of contact for patients and their families. You will provide direct assistance, answer inquiries, schedule and follow up on appointments, review prescriptions, and support the Site Manager in ensuring an excellent patient experience. You’ll also assist with patient education, maintain accurate records, and help improve processes to make care more accessible and efficient.

Responsibilities include:

Using the EHR system for scheduling, registration, and documentation
Serving as the primary point for patient feedback and complaint resolution
Communicating effectively with staff to address patient needs
Contacting patients who miss scheduled appointments
Notifying patients of lab results as directed by clinical staff
Reviewing patient charts and preparing information for physicians
Supporting clinical duties, including triage, administering vaccines/medications, performing lab tests, and maintaining medical records (as applicable)
Assisting with process improvements to enhance the patient experience
Other duties as assigned

Qualifications:

High School diploma required; Associate degree or Medical Assistant Training certificate preferred
Minimum of two (2) years of experience in a healthcare setting preferred
Strong communication, organizational, and multitasking skills
Ability to stay calm under pressure and work in a fast-paced environment
Typing speed of at least 40 WPM; proficiency in Word, spreadsheets, and medical database systems
Bilingual in English and Spanish or Farsi preferred

Why Join SCMC?

When you join SCMC, you join a mission-driven organization focused on compassion, equity, and excellence in healthcare. You will work alongside a supportive team committed to making a difference for our patients and the community.

COVID-19 precautions are in place, including PPE, temperature screenings, social distancing, and rigorous cleaning procedures.

If you’re ready to make an impact and grow in your career while helping improve access to quality healthcare, we encourage you to apply today.

Job Type: Full-time

Pay: $21.00 per hour

Benefits:

Dental insurance
Employee discount
Family leave
Free parking
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Experience:

Medical terminology: 2 years (Required)

Language:

English & Spanish (Required)

License/Certification:

Medical Assistant Certification (Preferred)

Work Location: In person

Southern California Medical Center

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Patient Services Representative